Typically between 6-12 months, to allow for the design to be finalised and for the council to grant their approval.

Yes, we will be happy to work with your preferred architect.

No. All of our plans are individually catered to suit the needs of your particular build.

While there is no limit to changes in plans, be aware that each change will delay the project lodgement to the council.

We can provide you with a preliminary quotation within 48 hours of receiving all the relevant site documentation.

Yes. We are happy to offer this VIP service to our clients before making an offer or before an auction. Please email us the site address and Section 32 so we can provide you with a preliminary site analysis.

We will contact you as soon as we can, usually within one business day.

We'd love to hear your feedback! If you have any comments on your experience with us, please email us and let us know.

Please refer to your individual warranty and the care instructions provided to you in your new home guide. Otherwise, you can email our maintenance team at maintenance@westurban.com.au.

Our office hours are between 9.00am - 6.00pm, Monday to Friday.

No. Our clients will need to seek and deal with bankers or brokers by themselves.

No. We do not do renovations.

Our construction service covers most of Metro Melbourne suburbs. Our design service has no limitation of locations.

WestUrban specialises in design and build for subdivision projects, from two units and upwards per site.

A project builder have a standardised work flow from design to build. They don't provide off-the-shelf floorplans due to the complexity of subdivision and land conditions. Besides they provide add-value services including a feasibility study, customised design, subdivision assistance, and other services.

Restrictions placed on your land which set the requirements for the size of your new home, including the style or type of materials used. These will be outlined in the Section 32 Vendor Statement. Protecting your investment, covenants regulate the standard of homes in an estate. Most new estates also have specific Developer Guidelines, which the buyer must comply with. As a land development specialist, we can assist you to comply it or remove it through permit application process.

WestUrban has been leading in design and build since we started in 2008.

Yes. We always try to keep the communication on time, in time and providing abundant information.

Your Construction Project Manager is your first point of contact. You will be introduced to them before the construction of your new home commences.

WestUrban ensures the highest quality by using both AS4000 standard contract and the Master Builders contract.

Typically, we will use a contract template of the Master Builders Association of Victoria. We believe this is the fairest and most transparent contract that can be offered.

Generally, people who are registered in the land title should also be the ones signing in the contract.

Yes. The cooling off period expires after five business days of the signing of the contract.

The builder is liable to pay liquidated damages to the project owner at a pre-agreed rate.

Subdivision is the division of land into smaller lots. These lots can be sold individually.

Yes. You can subdivide your land before construction begins. Our subdivision team is ready to help you through the process to ensure the best outcome for you.

Though street numbers are ultimately decided by the council, our team can help you to ask the council to get the street number you want.

At WestUrban, we can take you through our in-house display studio to decide the best colours and materials that will suit you and your home.

Demolition is available as an option.

Landscaping is included and constructed according to the endorsed landscape plan.

Our pre-construction experts will work with you to arrange all the necessary pre-construction steps.

We do not have a display home, however, we are proud to display the wide variety of finishes we have on offer at our WestUrban Studio. We can also provide access to completed projects for a close inspection of our quality and craftsmanship.

With help from our pre-construction team, the site will usually be ready to build within 4-6 weeks.

At WestUrban, we pride ourselves on strong communication between our professional units. We work hard to minimise any variance of costs from beginning to end of the entire project, saving you money and offering you peace of mind.

Yes. You are able to see your project during construction. You will need to contact the construction project manager to make an appointment. Please be advised, the project manager will require 48 hours' notice for any site inspection.

We will begin building your home within 14 business days of the building permit being issued.

It depends on the specific requirements for your project. For a straightforward build, such as a double-storey home, construction will ususally take between 8-10 months. If your project requires more thorough planning and work, construction can take between 12-15 months. Time variance occurs due to several factors, such as the nature of the site, the size of the proect and the finishes included in the plan.

We are legally obliged to provide each contract with a Warranty Insurance Certificate. This certificate is the insurance on the building, which provides structural protection for 6.5 years from the date a certificate of occupancy is issued. Furthermore, there is a 90 days maintenance period during which we will come and fix any minor issues with the home after you move in.

Pendant lights are left for you to make your own personal choice. WestUrban will install LED downlights during construction, but you can modify these once the construction ends and the project handover takes place.

Curtains are left to the owner to decide upon once the project is completed and handed over.

Only the builders approved by WestUrban are permitted to carry out work on any project during its construction, as any violation could void the new home warranty. This is in accordance with relavant Occupational Health & Safety standards required by law. With respect to these conditions, we are happy to co-ordinate any work during construction.

Your involvement will include choosing the angle at modelling stage and two rounds of rectification at rendering stage. After this, the images will come to finalisation. Normally, each round will take 1-2 weeks depending on your response time. 

We provide 3D rendering images, marketing floor plans and project brochure design.

We recommend a comprehensive brochure which includes 3D rendering images, floorplans and a suburb profile for your pre-sale.

You will need to have your endorsement drawing in both .dwg and .pdf files, as well as your specification schedule including all colour and material selection.

For projects under three units, we recommend two exterior and two interior images including the kitchen and bathroom. For projects above three units, we recommend three exterior and three interior images including the living room, kitchen and bathroom.